Refugees often find themselves warehoused in makeshift camps for years – or even decades. The lucky ones are eventually resettled by a generous nation to start a new life. But new struggles – especially for older refugees – then begin: trying to learn a strange language, adapting to new climates and customs. Who is the best to help with the daily tasks that natives take for granted: driver's license, bank forms, job applications, healthcare appointments, school registration for kids? It's often fellow refugees who came before. Like Leela Dhakal.